Accessibility statement

Our aim

We intend this site to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA. Because the whole point of the site is to help people reach us by phone, we treat accessibility as part of the core job rather than an extra.

What we have done

• Semantic HTML. Pages use real headings in order, landmarks for the header, navigation, main content and footer, and lists where content is a list.
• Keyboard navigation. Every link, button and question in the frequently asked questions can be reached and used with a keyboard. A "skip to content" link appears on the first press of Tab.
• Visible focus. The element with keyboard focus is outlined clearly on both light and dark backgrounds.
• Colour contrast. Text and buttons are checked against AA contrast ratios. Our coral call buttons use dark text rather than white so the label stays readable.
• Tap targets. Buttons and key links are at least 44 pixels high so they are easy to press on a phone.
• Alternative text. Photos carry short descriptions of what they show. Decorative shapes are hidden from screen readers.
• Reduced motion. If your device is set to reduce motion, scroll effects, button animations and the call button's highlight are switched off.
• Resizable text. Pages reflow at narrow widths and when text is enlarged, without sideways scrolling.

Known limits

Photographs are loaded from an outside image library, and a small number may lack detail in their descriptions. We review pages as new ones are added. If something gets in your way, we would rather hear about it than have you give up.

Reporting a problem

Call (833) 726-1603 at any hour. Tell us the page you were on, what you were trying to do, and the device, browser or assistive technology you were using if you know. We will note it, look into it and fix what we can. If you need help with a water heater in the meantime, the same call can arrange that too.