Privacy policy

Last updated: November 12, 2026

This policy covers the website operated by Connecticut Water Heater Fix, based in Hartford, Connecticut (the "site", "we", "us") and phone calls made to the number shown on it. We are a referral service: we connect homeowners, landlords and property managers with independent local water heater professionals. We do not perform the work ourselves.

What we collect

When you call us

Calls to our number are routed through a call tracking provider. That provider records information about each call, which typically includes the phone number you called from, the date, time and length of the call, and the general location associated with the number. Calls may be recorded.

During the call you may tell us your name, address or town, details about your home and your water heater, and how best to reach you. We use that information to connect you with a local professional.

When you visit the site

Like most websites, our hosting provider keeps standard server logs. These typically include your IP address, browser type, the pages you requested, the referring page and the time of the request.

This site does not use analytics tools.

What we do not collect

The site has no contact forms, no email sign-up, no chat and no user accounts. We do not ask for payment details on this site.

Why we collect it

• To connect you with an independent local water heater professional and pass on the details they need to help you.
• To measure which pages and phone numbers lead to calls, so we can run and improve the service.
• To keep the site secure and working, and to detect misuse.
• To meet legal obligations where they apply.

Who we share it with

• The contractor we dispatch. We share the details of your call with the independent professional who takes the job, so they can contact you and do the work. That contractor handles your information under their own practices.
• Our call tracking provider, Ringba, which routes and logs calls on our behalf.
• Our hosting provider, which keeps standard server logs for the site.
• Where required by law, or to protect our rights or the safety of others.

How long we keep it

Call records and server logs are kept for as long as needed for the purposes described above. After that, information is deleted or kept only in a form that no longer identifies you.

Cookies

The site itself does not need cookies to work. The call tracking service may use cookies or similar identifiers to show a tracking phone number. You can block or delete cookies in your browser settings; the site will still work.

Your choices

• You can browse the site without calling or giving us any personal information.
• You can ask what information we hold about you, ask us to correct it, or ask us to delete it.
• You can block cookies in your browser.

Connecticut residents

Connecticut residents may have rights under state privacy law, which can include the right to confirm whether we process your personal data, to access it, to correct it, to delete it and to opt out of certain uses. To make a request, call us on the number below and ask for the privacy contact. We may need to verify your identity before acting on a request.

Children

This site is intended for adults arranging work on their homes or properties. We do not knowingly collect information from children.

Changes to this policy

We may update this policy. The date at the top shows when it last changed.

Contacting us about privacy

Call (833) 726-1603 and ask for the privacy contact. We handle all privacy requests by phone.